Health Canada asks consumers to immediately stop using Hovertrax 2.0 Self-Balancing Scooters

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The Health Canada on Thursday urged the Canadian consumers to immediately stop using the the Hovertrax 2.0 Self-Balancing Scooters, warning that the battery packs used in the product poses a risk of fire.

The Public Health Agency of Canada in a statement said the GLW Battery Packs used in the Scooters/Hoverboards have been recalled due to fire and explosion hazards.

“This recall involves the removable GLW battery packs installed in UL-Listed Hovertrax 2.0 brand self-balancing scooters/hoverboards manufactured between September 2016 and August 2017. GLW’s battery packs were certified as compliant with ANSI/UL Standard 2271 by UL,” the statement PHAC added.

Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by GLW battery packs. The battery packs have the name GLW written in large letters and “Made by Gallopwire Enterprise Co. Ltd.” on the packs themselves. The battery packs have serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code. Hovertrax 2.0 is printed on the front of the hoverboard.

The hoverboards were sold in black, black monochrome, blue, green, red, red monochrome, white, rose gold, camouflage, ocean blue, purple colours, and three multicolour patterns called Spectrum, Galaxy and Carbon.

According to Health Canada, the lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.

As of November 18, 2021, the company has received no reports of incidents or injuries in Canada.

However, the PHAC, said consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.

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